RETURNS &
EXCHANGE
At INEX, we prioritize customer satisfaction. We firmly believe in the quality and value of the items we sell. Our return policy is designed with our valuable customers in mind, ensuring a seamless and transparent procedure. While we hope that you won't need to utilize the policy, we understand that unforeseen circumstances may arise, necessitating the need for a product replacement or return.
We have implemented an easy and straightforward process to facilitate returns and exchanges, ensuring a hassle-free experience for our customers. Our customer support team is always available to assist you throughout the process and address any queries or concerns you may have. We value your trust in our business and are committed to resolving any issues or concerns you may encounter promptly and efficiently. Our ultimate goal is to surpass your expectations and provide you with a positive shopping experience.
Returns and Exchange Eligibility
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Customers have a hassle-free window of 7 days from the date of delivery to request returns or exchanges for their garments which are Defective/Damaged/Incorrect product.
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To be eligible for a return or exchange, the garment must be in its original, unused, and unwashed condition, with all tags and packaging intact.
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Please note that custom-made or altered garments cannot be returned or exchanged, unless there is a manufacturing defect.
Returns Process
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To initiate a return or exchange, customers need to reach out to our dedicated customer support team via phone, email, or our website's contact form.
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Our friendly customer support team will guide you through the return/exchange process, providing clear instructions and the required return shipping address.
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Customers are responsible for securely packaging the garment and arranging its return shipment using a reliable and trackable courier service.
Exchange Process
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Customers can request an exchange for a different design or color of the same garment, subject to availability.
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If the requested exchange item is unavailable, customers have the option to choose an alternative garment of equal or lesser value.
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In the event that the alternative garment has a higher value, the customer will be required to pay the price difference.
Refunds
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Refunds will be issued in the original form of payment used during the purchase.
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The refund amount will exclude any shipping charges that may have been incurred during the initial purchase.
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Once the returned garment is received and inspected, refunds will be processed within 7-10 business days.
Non-Returnable Items
Items sold as part of a clearance sale or with special discounts are non-returnable and non-exchangeable, unless there is a manufacturing defect.
Manufacturing Defects
If a garment is found to have a manufacturing defect, customers must report it within 7 days from the date of delivery.
Our customer support team will thoroughly evaluate the reported defect and, based on the customer's preference, arrange for a replacement or refund.
Please note, we will not be liable for any loss or damage incurred whilst returns are held by third parties.
Cancellation Policy
Customers have the flexibility to cancel their order before it is shipped. Once the order has been shipped, the return and exchange policy will be applicable.
To cancel an order, customers are required to contact our customer support team promptly, providing their order details for efficient processing.
Dispute Resolution
We strive for complete customer satisfaction. In the event of any disputes related to returns, exchanges, or refunds, we encourage open communication for amicable resolution.