SHIPPING POLICY
PROCESSING TIME
Orders are typically processed within 1-2 business days after the payment is received and confirmed. Our dedicated team carefully prepares and packages each order to ensure it meets our quality standards before it is shipped.
SHIPPING METHODS
We offer various shipping methods to accommodate the specific needs of our wholesale customers. The available shipping methods may include:
Standard Shipping: For small sized orders, this is our most economical shipping option, providing reliable delivery within a reasonable timeframe.
LTL (Less Than Truckload) Shipping: LTL shipping is suitable for medium or large sized orders that may require a half or more truckload. We collaborate with reputable LTL carriers to deliver your wholesale garments efficiently.
Expedited Shipping: If you need your order quickly, we can arrange expedited shipping services for faster delivery. Please note that expedited shipping may involve additional charges.
SHIPPING RATES
Shipping rates are determined based on various factors such as package weight, dimensions, destination, and the selected shipping method. Customers can view the shipping costs during the checkout process before finalizing their order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your purchase.
DOMESTIC AND INTERNATIONAL SHIPPING
We offer only domestic shipping as of now for our customers. Domestic orders are shipped within 1-2 business days. We are not shipping on international orders currently.
ORDER TRACKING
Once your order is shipped, we will provide you with the necessary tracking information. This allows you to monitor the progress of your shipment and estimate its arrival time. Tracking details can be accessed through the carrier's tracking system or by contacting our customer support team.
ADDRESS ACCURACY
It is the customer's responsibility to provide accurate and complete shipping information. Please double-check the shipping address before submitting an order. We are not responsible for delays or misdelivery caused by incorrect or incomplete address information provided by the customer. In case of an address error, please contact our customer support immediately to see if any modifications can be made.
ORDER MODIFICATIONS
We understand that changes may be necessary even after an order has been placed. If you need to modify your order, such as updating the shipping address or adding items, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipping.
SHIPPING DELAYS
While we strive to deliver your orders within the estimated timeframes, occasional delays may occur due to factors beyond our control, such as weather conditions, carrier disruptions or other external factors. We apologize for any inconvenience caused by such delays and appreciate your patience. If you experience a significant delay in receiving your wholesale garments, please contact our customer support, and we will assist you in tracking down the shipment.
LOST OR DAMAGED PACKAGES
In the unfortunate event of a lost or damaged wholesale package during transit, please notify our customer support immediately. We will work closely with the shipping carrier to initiate an investigation and resolve the issue promptly. Depending on the circumstances, we may offer a replacement, refund, or store credit once the investigation is complete.
RETURNS AND EXCHANGES
For information about our return and exchange policy, please refer to our separate Returns and Exchanges policy. We strive to provide a hassle-free return process and ensure customer satisfaction with their purchases.
CONTACT INFORMATION
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team. You can reach us via email at support@inex.com or by phone at +91 0000 000 000. Our dedicated support staff is available during business hours to address your concerns and provide any necessary guidance.